EduCost Intel

Delete Your Account

Last updated: 3 October 2026

This page explains how to permanently delete your EduCost Intel account and everything associated with it. It applies to accounts created in the EduCost Intel Android app (com.educost.intel) and on educost-intel.com.

You may not need an account at all. Searching, comparing programs, the NMT calculator and locally saved favourites all work without signing in. If you only want to stop using the app, you can simply uninstall it — no account deletion is needed.

Option 1 — Delete it yourself, in the app or on the website

This is immediate and needs no waiting on us:

Open the EduCost Intel Android app and sign in, if you aren't already.
Go to More and tap your name at the top (or the Delete your account row under About). This opens My Cabinet.
Scroll to the bottom and choose Delete account.
Confirm with your password when prompted — or, if you sign in with Google, by choosing your Google account. Your account and data are deleted right away.

On the website: sign in at educost-intel.com, open My Cabinet from your name in the header (on a phone: menu → My Account), scroll to the bottom and choose Delete account. Confirm with your password — or, if you signed up with Google Sign-In, with your Google account.

Option 2 — Ask us to delete it

If you can no longer sign in, email [email protected] from the address associated with your account, with the subject "Delete my account". We will verify the request comes from the account owner and complete the deletion within 30 days, usually much sooner.

What gets deleted

Data	What happens
Your login (email address, and password if you set one; or the link to your Google account)	Permanently deleted from our authentication provider (Firebase)
Profile — display name, profile photo	Permanently deleted, including the stored image file
Activity history — your searches and viewed programs	Permanently deleted
Price-change alerts (programmes and institutions you follow)	Permanently deleted — you stop receiving all emails from us
Saved NMT scores synced to your account	Permanently deleted
Saved programmes and institutions, saved searches, and your comparison history	Permanently deleted

Deletion is permanent and cannot be undone. There is no recovery period and no way for us to restore a deleted account. If you sign up again later with the same email address, you start from an empty account.

What is kept, and why

Some records are retained because they contain no personal data, or because we are required to keep them:

Anonymous page-view counts — we record that an institution page was viewed, never who viewed it. These entries contain no identifier linking back to you and are not deleted.
Anonymised analytics — aggregate usage statistics that cannot be tied to an individual.
Bug reports you sent us — these arrive as emails in our support mailbox and are not part of your account, so deleting the account doesn't remove them. Ask us and we'll delete them.
Data you chose to keep on your own device — favourites and NMT scores stored locally are removed by uninstalling the app or clearing the site data in your browser.

We do not retain backups of deleted account data beyond our routine database backup rotation, which is overwritten on a rolling basis.

Questions

Email [email protected], or see our Privacy Policy for the full detail on what we collect and why.