This page explains how to permanently delete your EduCost Intel account and everything associated with it. It applies to accounts created in the EduCost Intel Android app (com.educost.intel) and on educost-intel.com.
You may not need an account at all. Searching, comparing programs, the NMT calculator and locally saved favourites all work without signing in. If you only want to stop using the app, you can simply uninstall it — no account deletion is needed.
This is immediate and needs no waiting on us:
If you can no longer sign in, email [email protected] from the address associated with your account, with the subject "Delete my account". We will verify the request comes from the account owner and complete the deletion within 30 days, usually much sooner.
| Data | What happens |
|---|---|
| Your login (email address and password) | Permanently deleted from our authentication provider (Firebase) |
| Profile — display name, profile photo | Permanently deleted, including the stored image file |
| Activity history — your searches and viewed programs | Permanently deleted |
| Price-change and deadline follows/subscriptions | Permanently deleted — you stop receiving all emails from us |
| Saved NMT scores synced to your account | Permanently deleted |
Deletion is permanent and cannot be undone. There is no recovery period and no way for us to restore a deleted account. If you sign up again later with the same email address, you start from an empty account.
Some records are retained because they contain no personal data, or because we are required to keep them:
We do not retain backups of deleted account data beyond our routine database backup rotation, which is overwritten on a rolling basis.
Email [email protected], or see our Privacy Policy for the full detail on what we collect and why.